Chocolate, Bakery, Dairy, Confectionary - Technical Service Manager
Chocolate, Bakery, Dairy, Confectionary - Technical Service Manager
Description
Job Purpose and Impact
The Technical Services Specialist will provide technical advice and support to customers during and after product sales. In this role, you will be the lead contact for customers and you will stay ahead of technology and business practices through workshops, research and professional meetings.
Key Accountabilities
Collaborate with consultants to provide onsite technical support for current customers and prospects.
Provide customer solutions and technical support materials to specific customers.
Project management to manage multiple projects and milestones and ensure progress against these.
Use working knowledge of specialty fats, Cocoa products in Confectionery, bakery application will be advantageous.
Building relationship and projects with key customers technical team in bakery, confectionery, sauce category.
Ask probing questions to uncover customer pain points and translate these to opportunities.
Compile and analyze data for project update, working with external suppliers to test new products and technologies to make recommendations on applications.
Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers.
Stay ahead of product insight and research to improve value of offerings.
Keep application and value collection up to date in the systems.
Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned
Qualifications
Minimum Qualifications
Bachelor's degree in a related field or equivalent experience
Minimum of 7 years of related work experience
Other minimum qualifications may apply
Preferred Qualifications
Master's degree, Doctorate degree
Passion for understanding, creating, and communicating value and solutions to team members and customers.
At Cargill, everything begins with our purpose to nourish the world in a safe, responsible and sustainable way. Customers choose us for our world of expertise, delivered locally, quickly and reliably in a way that creates value together for them and us. Every day, we connect customers and suppliers to the world by developing personal relationships and setting the standard high on the way we work. When you join our team, you’ll discover that our diverse businesses and products span a wide range of industries, geographies and ...
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