Description

HVAC Service Technician

Location: Baltimore Metro & surrounding counties
Company: Maryland Heating & Air 
Type: Full-time | Rotating on-call | Company vehicle

About the role

You’ll diagnose, repair, and maintain residential (and light commercial) HVAC systems with a focus on first-time fixes, clean workmanship, and great communication. You’ll run calls using tablet and software, build estimates, and help homeowners choose the right solutions—repairs today, replacements when appropriate, and memberships for ongoing care.

What you’ll do

• Troubleshoot & repair gas furnaces, heat pumps, A/C, ductless, boilers (as skillset allows), IAQ accessories.

• Perform maintenance using company checklists; report findings for repair and document everything in software.

• Own the call flow: greet, diagnose, present options, complete work, collect payment, summarize next steps.

• Present solutions (no pressure, just honest options): repairs, accessories (IAQ, surge, water safety), and memberships.

• Quality & safety: charge recovery, nitrogen brazing (when applicable), leak search, combustion analysis, proper paperwork & photos.

• Job documentation: accurate notes, parts used, before/after photos, and customer signatures.

• Team play: flag follow-ups, coordinate with Dispatch and Service Coordinator (return trips/parts), and share field feedback to improve SOPs.

• Professionalism: clean van, uniform, respectful communication, protect customer property, leave work areas spotless.

What success looks like (your KPIs)

• High first-time fix rate and low callbacks

• Strong customer satisfaction (reviews/CSAT)

• Consistent membership conversions on maintenance calls

• Solid average ticket on service/repair (through options, not pressure)

• Accurate, timely paperwork 

What you’ll bring

• 5+ years as an HVAC service tech (field-ready; lead-level a plus)

• EPA 608 certification (Type II or Universal) required

• NATE certs or manufacturer training a plus (Carrier/Honeywell familiarity helpful)

• Comfortable with ServiceTitan Mobile (or similar)

• Valid driver’s license with a clean MVR; able to pass background check & drug screen

• Able to lift 75 lbs, use ladders, and work in attics/crawlspaces in seasonal conditions

• Strong communication skills; customer-first mindset; takes pride in doing it right the first time

What we offer

• Pay: Hourly base + spiffs + commissions + performance bonus (DOE/skill)

• Perks: Company truck & fuel card, uniforms, paid training & certifications

• Benefits: Health/Dental/Vision, PTO & paid holidays, 401(k) match, tool and boot allowance

• Schedule: Rotating on-call; we prioritize smart routing and member priority scheduling

• Growth: Clear path to Lead Tech, Field Trainer, or Install/Service leadership

Our culture

We’re a Baltimore-born, growth-minded team that values craftsmanship, honesty, and taking care of customers and each other. We keep standards high, SOPs clear, and vans stocked—so you can win in the field.

Apply Here

PI279901875